<晴风村n lang="EN-US">ISO20000晴风村n><晴风村n style="font-family: 宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-fareast-font-family: 宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin">认证标准着重于通过晴风村n><晴风村n lang="EN-US">“IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">服务标准化晴风村n><晴风村n lang="EN-US">”晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">来管理晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">问题,即将晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">问题归类,识别问题的内在联系,然后依据服务水准协议进行计划、推行和监控,并强调与客户的沟通。该标准同时关注体系的能力,体系变更时所要求的管理水平、财务预算、软件控制和分配。晴风村n> <晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font: minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">认证好处晴风村n> <晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">企业建立晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast;mso-hansi-font-family: Calibri;mso-hansi-theme-font:minor-latin">服务管理体系的目标是为了企业建立起一套行之有效的以客户为中心的自我完善的体系。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 在实施认证晴风村n><晴风村n lang="EN-US">ISO20000晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">管理体系后,在各个流程中,各个工作岗位上都建立了一个自我完善的循环,工作的策划、执行、检查,以及持续的发现问题改善问题的体系建立起来,使每个员工都拥有问题意识,自觉的发现自己工作当中的问题,并通过系统的解决问题的方法,将问题一个一个的解决。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">服务提供商通过实施晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">服务管理体系晴风村n> <晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font: minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">可以获取如下收益:晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">1晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、保持服务目标与企业业务目标一致,有效的支持业务战略。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">2晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、建立规范的服务流程,提高信息技术服务和运营效率。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">3晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、有效及高效地整合和利用信息、基础架构、应用及人员等晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">资源。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">4晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、建立持续改进的服务管理机制,快速应对市场需求,提供客户满意度。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">5晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、向国际标杆靠齐,增强市场竞争力,提高组织声誉,提升回报。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">6晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、控制晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">风险及相关的成本,提高与控制晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">服务质量、降低长期的服务成本。晴风村n>
<晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin"> 晴风村n><晴风村n lang="EN-US">7晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">、灵活应对来自客户、认证机构、内部机构等不同的合规审核要求,增加投资者信心。晴风村n> <晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri;mso-ascii-theme-font: minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">对于众多晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">服务提供商,晴风村n><晴风村n lang="EN-US">ISO20000晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">认证的意义并不仅仅限于晴风村n><晴风村n lang="EN-US">IT晴风村n><晴风村n style="font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">服务符合规程和提高服务质量。晴风村n>
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